Payment Guidelines

Effective Date:1 January 2025

Last Updated:1 January 2025

At Equivault, we are committed to providing a secure and seamless payment experience for our users. These Payment Guidelines outline the accepted payment methods, transaction policies, processing times, and security measures to ensure smooth financial transactions. By using Equivault’s services, you agree to adhere to these guidelines. If you have any questions, please contact our support team at [email protected].

1. Accepted Payment Methods

Equivault supports multiple payment methods to facilitate easy and secure transactions.

A. Bank Transfers

Accepted Currencies: USD, EUR, GBP, AED, and other supported currencies.
Processing Time: 1–5 business days, depending on the bank and location.
Additional Notes: Ensure all transfers include your unique reference number to avoid delays.

B. Credit & Debit Cards

Accepted Cards: Visa, MasterCard, American Express.
Processing Time: Instant for most transactions; up to 24 hours in some cases.
Additional Notes: Card payments must be made using a card registered in the account holder’s name.

C. Digital Wallets & Payment Gateways

Supported Services: PayPal, Skrill, Neteller, and other region-specific e-wallets.
Processing Time: Instant to 24 hours.
Additional Notes: Some e-wallets may charge additional fees, which will be disclosed before payment.

D. Cryptocurrency Payments (For Eligible Transactions Only)

Supported Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), USDT, and other major coins.
Processing Time: Depends on network confirmations; typically 10–60 minutes.

Additional Notes: Ensure transactions meet the minimum required amount to avoid delays.

2. Deposit Guidelines

A. Minimum and Maximum Deposit Limits

The minimum deposit varies by payment method and transaction type.
Some funding accounts may have a maximum deposit limit per transaction.
Contact support for high-value transactions exceeding standard limits.

B. Deposit Processing Time

Bank transfers may take 1–5 business days to process.
Card and digital payments are typically processed instantly or within 24 hours.
Cryptocurrency deposits depend on blockchain network congestion.

C. Deposit Fees

Equivault does not charge fees for most deposits, but your payment provider may apply processing fees.
Any applicable fees will be displayed before completing the transaction.

D. Verification Requirements

Deposits may require Know Your Customer (KYC) verification, including government-issued ID and proof of payment.
Unverified accounts may experience delays or restrictions.

3. Withdrawal Guidelines

A. Minimum and Maximum Withdrawal Limits

The minimum withdrawal amount varies based on the payment method.
Large withdrawals may require additional verification for security purposes.

B. Withdrawal Processing Time

Payment Method	Processing Time
Bank Transfer	3–7 Business Days
Credit/Debit Card	2–5 Business Days
E-Wallets	24–48 Hours
Cryptocurrency	1–3 Hours (Network Dependent)

C. Withdrawal Fees

Standard withdrawal fees vary by method and will be displayed before processing.
Bank withdrawals may incur additional charges depending on intermediary banks.

D. Security & Verification

To prevent fraud, all withdrawals undergo security checks and may require ID verification.
Withdrawals can only be processed to accounts registered under the user’s name.

4. Payment Security Measures

Equivault implements industry-leading security practices to ensure safe financial transactions.

A. Encryption & Secure Payment Processing

All transactions are secured using SSL encryption and PCI-DSS-compliant payment gateways.
No payment information is stored without encryption, protecting sensitive details.

B. Two-Factor Authentication (2FA)

2FA is required for major transactions, including withdrawals and large deposits.
Users must verify their identity via email or SMS before processing payments.

C. Fraud Prevention & Monitoring

Our system actively detects and prevents fraudulent activities, including unauthorized transactions.
Suspicious transactions may be flagged, requiring additional verification.

5. Refund & Chargeback Policy

A. Refund Policy

Deposits: Refunds on deposits are only issued in cases of processing errors or technical failures.
Investments: Funds allocated to investment portfolios are non-refundable.
Service Fees: Any service or processing fees are non-refundable unless an error occurred.

B. Chargeback Policy

Unauthorized chargebacks may result in account suspension or legal action.
If you believe a transaction was made in error, please contact [email protected] before initiating a chargeback.

6. Compliance & Regulatory Requirements

Equivault adheres to global anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
Users must comply with KYC verification procedures to prevent financial fraud and identity theft.

Transactions involving sanctioned individuals, restricted countries, or illicit activities will be declined and reported to authorities.

7. Dispute Resolution

A. Reporting Payment Issues

If you experience any payment-related issues, please contact:
📧 Email: [email protected]

B. Dispute Handling Process

Submit a detailed description of your payment issue.
Our team will investigate and respond within 3–5 business days.
If unresolved, you may escalate the issue through financial regulatory authorities in your jurisdiction.

8. Changes to Payment Guidelines

Equivault reserves the right to update these Payment Guidelines at any time.
Any changes will be communicated via email or posted on our website.
Continued use of our services after updates constitutes acceptance of the revised guidelines.

9. Contact Information

For any questions or support regarding payments, reach out to:

📧 Email: [email protected]
📍 Address: Equivault, 105, Al Jawhara Building, bank Street, Bur Dubai, UAE

10. Children’s Privacy

Equivault does not knowingly collect information from children under the age of 18. If we discover that a minor has provided personal data, we will take immediate action to delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this page periodically to stay informed.

12. Contact Us

For any questions or concerns regarding our Privacy Policy, please reach out to:

📧 Email: [email protected]
📍 Address: Equivault, 105, Al Jawhara Building, bank Street, Bur Dubai, UAE

Secure and Hassle-Free Transactions with Equivault

At Equivault, we prioritize transparency, security, and convenience in all payment processes. Whether you’re depositing, withdrawing, or managing transactions, our team is here to assist you every step of the way.